Return and refund policy
Return and refund policy
Last update: 04/10/2023
At Bacahui.com we want you to be satisfied with your candy box purchases. If you are not completely satisfied with your order, we are here to help. Please read our Returns and Refunds Policy carefully.
Returns:
1. Eligibility: We accept returns within 10 days from the delivery date for unused and unopened candy boxes. To be eligible for a return, your item must be in the same condition that you received it.
2. Request a return: To initiate a return, please contact our customer service team at info@bacaui.com within 5 days of receiving your order. Please provide your order number and a detailed explanation of the reason for the return.
3. Return Shipping: You will be responsible for paying the shipping costs to return your item. Shipping costs are not refundable.
4. Refund: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7 days.
Refunds:
1. Late or missing refunds: If you have not received a refund within the specified time frame, please first check your bank account or credit card statement. If the refund is not visible, contact your bank or credit card company. It may take some time for the refund to be officially released.
2. Exchanges: We do not offer exchanges. If you wish to replace an item, you will need to initiate a return and place a new order.
Damaged or defective items:
If you receive a damaged or defective candy box, please contact us immediately at info@bacahui.com. We will work with you to resolve the issue quickly.
Contact Us:
If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our customer service team at info@bacahui.com or customer service phone number (520) 373-6719.
Bacahui.com reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for shopping at Bacahui.com!
Last update: 04/10/2023
At Bacahui.com we want you to be satisfied with your candy box purchases. If you are not completely satisfied with your order, we are here to help. Please read our Returns and Refunds Policy carefully.
Returns:
1. Eligibility: We accept returns within 10 days from the delivery date for unused and unopened candy boxes. To be eligible for a return, your item must be in the same condition that you received it.
2. Request a return: To initiate a return, please contact our customer service team at info@bacaui.com within 5 days of receiving your order. Please provide your order number and a detailed explanation of the reason for the return.
3. Return Shipping: You will be responsible for paying the shipping costs to return your item. Shipping costs are not refundable.
4. Refund: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7 days.
Refunds:
1. Late or missing refunds: If you have not received a refund within the specified time frame, please first check your bank account or credit card statement. If the refund is not visible, contact your bank or credit card company. It may take some time for the refund to be officially released.
2. Exchanges: We do not offer exchanges. If you wish to replace an item, you will need to initiate a return and place a new order.
Damaged or defective items:
If you receive a damaged or defective candy box, please contact us immediately at info@bacahui.com. We will work with you to resolve the issue quickly.
Contact Us:
If you have any questions or need further assistance regarding our Returns and Refunds Policy, please contact our customer service team at info@bacahui.com or customer service phone number (520) 373-6719.
Bacahui.com reserves the right to update or modify this Returns and Refunds Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for shopping at Bacahui.com!